Online Payment Convenience Fee Changes
Zia Natural Gas Company uses Invoice Cloud to process its online payments. Invoice Cloud charges the customer a convenience fee in order to provide this service. Historically, this convenience fee has been $2.50 per credit or debit card transaction with a transaction limit of $300. In order to increase this transaction limit, Zia has negotiated a different fee structure. Starting February 24, 2023, the convenience fee for credit and debit cards will be 2.95% of the total transaction amount, with a minimum convenience fee of $2.50 and a transaction limit of $125,000. The convenience fee for ACH payments using a checking or savings account remains at $0.95 per transaction with no transaction limit. As a reminder, Zia does not collect and cannot refund this convenience fee - it is collected directly by Invoice Cloud for providing our customers with the option to make online payments. Zia has other payment options available at no additional cost to the customer including its bank draft program and its lobbies are still open to collect cash or check payments in person. Check payments can also still be left in the night drop boxes located conveniently outside each Zia office or mailed in the return envelope provided with your bill.
To log in or register for an account, click here.
- - Registering for an account provides the following benefits:
- - Ability to schedule a future payment
- - Sign up for AutoPay or Recurring Scheduled Payments
- - View usage history and compare to prior months
- - Link multiple accounts together for easier viewing and payment processing
To make a One-Time Payment without registering, click here.
- - Payment information will not be saved when using One-Time Pay.